Following the recent CATI trading disruption, our IT team responded immediately to resolve the issue, and our service is now fully restored and stable. We would like to provide a detailed explanation of the incident and the steps we are taking to compensate for any inconvenience caused.
What Happened
The cause of this incident was the sudden surge in traffic due to the listing of CATI, which led to server lag and delays, preventing users from accessing their accounts or executing trades. The disruption lasted for about 15 minutes, after which trading services gradually and quickly resumed.
Our Response
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Immediate Actions: Our team quickly identified the issue and restored service. The platform is now stable and we will continue to monitor it closely to ensure it operates normally.
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Future Improvements: We are conducting a thorough review of our infrastructure and implementing significant upgrades to improve system capacity and reliability. These changes will help us better manage high-traffic events like token launches and provide a smoother experience for our users.
Compensation Plan
To ensure fairness and transparency, we will be compensating users who pre-deposited CATI into HashKey Global before the listing:
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Eligibility: A snapshot of user accounts was captured at 10:00 UTC on September 20, 2024, at the time of the CATI listing. Users with CATI in their HashKey Global accounts at the time of the snapshot will be eligible for compensation.
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Compensation Amount: Eligible users will receive compensation in USDT, equivalent to 5% of their CATI holdings (the value is based on the price fluctuation range of CATI in the market during the system freeze), calculated at a rate of 1 USDT per CATI.
Compensation Amount Per User = No. of CATI holding in their HashKey Global Account before 10:00 UTC, Sep 20, 2024 * 1 USDT * 5%
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How to Claim: Apply for your compensation here by filling out the form and providing your UID by September 30, 2024. We will verify your eligibility and credit the corresponding amount directly to your account.
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Compensation Issuance: The compensation will be distributed before October 15, 2024.
The recent server downtime has impacted CATI trading and affected user experience. We fully understand your frustration and sincerely apologize for the inconvenience caused. Your trust and satisfaction are our top priorities, and we are committed to resolving the issue promptly and thoroughly.
We appreciate your patience and understanding. For any questions, please feel free to contact our customer support team at support@global-cs.hashkey.com.
Thank you for your continued support.
HashKey Global Team
1 comment
Adegoke Abdulmalik Adebowale
I can't find my country Nigeria
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