Withdraw to Third-Party Platform
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Notification Regarding Changes to Withdrawal Exchanges
Dear HashKey Global clients,
As the world's leading licensed virtual asset exchange, Hashkey Global is committed to protecting the security of customers' funds and complying with international anti-money laundering (AML) policies and the Travel Rule established by the Financial Action Task Force (FATF).
From 16:00 (UTC+8) on May 8, HashKey Global will no longer support withdrawals to HashKey Exchange. However, you can still withdraw to other exchanges we support.
We apologize for any inconvenience this may cause.
While ensuring the security of funds, we will continue to expand deposit and withdrawal channels to further enhance your deposit and withdrawal experience and transaction convenience.Thank you for your continued support to HashKey Global!
GlobalOps
HashKey Global has newly-integrated with 3 exchanges that support same-name deposits and withdrawals
Dear HashKey Global clients,
As a leading global licensed exchange for virtual assets, Hashkey Global is dedicated to ensuring the security of our clients' funds. We adhere to international Anti-Money Laundering (AML) regulations and the Travel Rules established by the Financial Action Task Force (FATF). Consequently, we only facilitate transfers from accounts that share the same name during client deposits and withdrawals.
In line with this, to enhance your deposit and withdrawal experience, HashKey Global has recently integrated with the following 3 exchanges that support same-name deposits and withdrawals. This integration aims to facilitate convenient transfers between your same-name accounts:
· Korbit
· LBank
· HTX
Currently, HashKey Global supports the following exchanges with the same-name deposits and withdrawals:
1. Coinone
2. Korbit
3. LBank
4. Binance
5. OKX
6. Bybit
7. Bitget
8. HTX
9. HashKey Exchange
We remain committed to expanding our support for additional exchanges while prioritizing the security of our clients' funds and enhancing the convenience of transactions.
Thank you for your continued trust in HashKey Global!
HashKey Global Team
Why did I fail to withdraw digital assets from HashKey Global to other exchanges? How can I solve it quickly?
1.1Which exchanges do we currently support withdrawals to?
Please refer to the following links:
Which exchanges do we currently support withdrawals to?
1.2 Why did my withdrawal to other exchanges fail? How can I solve it quickly?
As a compliant exchange, in order to protect your funds, HashKey Global requires "same-name transfers", that is, you can only withdraw to other accounts under your own name, and make sure your name and birthday is exactly the same on both exchanges. Our system and the other exchange's system will automatically verify this information, and will also verify whether the address you filled in belongs to the exchange. Therefore, please make sure that your name, birthday, and other information such as the selected assets and networks are correct. The following are common reasons for failure and solutions for your reference:
1) The exchange address filled in is the personal wallet address, not the exchange platform address.
>Quick solution: Please check and accurately fill in the wallet address corresponding to the exchange platform.
2) The selected exchange platform is inconsistent with the exchange address filled in (for example, Binance was selected but Bybit address was filled in)
>Quick solution: Please select the correct exchange and accurately fill in the corresponding exchange platform address.
3) The exchange address filled in is not the address under your own name (such as the address of friends, family, etc.), that is, the name of the account KYC is inconsistent on the two exchange platforms.
>Quick solution: Please select and fill in the account address of other exchanges with the same name as that of HashKey Global during KYC, and make sure that the other exchange is on the list of withdrawal exchanges supported by HashKey Global (see 1.1-"Which exchanges do we currently support withdrawals to?” above for details. )
4) The selected exchange and the filled-in address are correct and have the same name, but the certificate or information retained when you registered at Hashkey Global may be inconsistent with that of the other exchange, resulting in inconsistency between your KYC name or birthday information on both exchanges.
>Quick Solution:
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You can update it through Client → Personal Information → Identity Verification → Individual Verification → [Update];
*For details on KYC information update, please refer to How to update KYC information?
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You can update your personal information by clicking [Withdrawal Information Check] → [Update Documents];
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If you confirm that the information stored in HashKey Global is correct, you will need to contact the other exchange as soon as possible to update the KYC name and birthday stored there to be consistent with those of HashKey Global.
Deposit to HashKey Global
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HashKey Global has launched multiple exchanges that support same-name deposits and withdrawals to ensure the safety of user funds.
Dear HashKey Global Clients,
HashKey Global, as a world-leading licensed crypto exchange, places the utmost importance on the security of our clients' funds.
To ensure the safety of your funds, we have consistently supported only transfers from accounts with the same name during the deposit and withdrawal processes. This practice aligns with international Anti-Money Laundering (AML) policies and the Financial Action Task Force (FATF) established Travel Rule.
In line with this, we have gradually integrated deposit and withdrawal services with globally recognized exchanges such as HashKey Exchange, Binance, OKX, Bybit, Bitget, and Coinone. This integration allows for quick and secure transfers between accounts with the same name.
We will continue to expand our deposit and withdrawal channels while ensuring the safety of funds and further improving transaction convenience.
We invite you to experience our services and thank you for your continued support of HashKey Global!