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  • HashKey Global Team

    Private key storage of personal wallets
    HashKey will never ask you for your personal wallet private key on any channel. It is suggested to store the key in the preference of your App, Hardware wallet , secure USB or cold storage. Password managers, splitting the key into 'n' parts and required a minimum 'm' part by using Shamir's Serect Sharing approach to restruct the key might be approach to secure your wallet private key.
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  • HashKey Global Team

    How to Report Scams to HashKey
    • Click https://support.hashkey.com/hc/en-gb/requests/new to report scam to HashKey
    • Call your Sales Manager / Account Manager from Customer Service Team for reporting
    If you are victim of phishing attacks, please change the password immediately and contact HashKey customer service team. If necessary, call your local police authority for recordal.
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  • HashKey Global Team

    What is Phishing (Email, Website, SMS, Phone)
    Phishing is one of the common cyber attacks where the attackers attempt to obtain Personal Identification
    Information (PII) such as Name, Address, Sensitive information such as username, password, credit card
    information by spoofing as another entity or individual via different electronic communication tools.
    Phishing can be done via email, website, SMS or phone call. Here are characteristics of phishing and tips to identify
    whether it is phishing attack.
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  • HashKey Global Team

    What is the anti-phishing code and how to set it?
    Anti-phishing code is a security feature often used by exchanges, to add an extra layer of security to prevent exposure through phishing emails. Once you set the anti-phishing code, all emails sent by HashKey Global will always contain the anti-phishing code you set, so you can identify whether the emails you receive are from the original / official HashKey Global or a phishing scammer.
    Anti-phishing code setup process: Log in to your account - [Security Settings] - [Advanced Settings] - [Anti-Phishing Code].
     

     

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  • HashKey Global Team

    HashKey Official Channel Verification Guidelines

    HashKey Official Channel Verification Guidelines

    1. What is HashKey Official Channel Verification

    To protect yourself from fraud, you can use this page to verify the authenticity of HashKey channels. Our channel administrators will never direct-message you. They’ll also not, in any event, ask for your personal, financial, or account information, including but not limited to your credit card details, phone number, identification card, or passport details, or ask you to transfer your assets (cash, digital, or otherwise) to them or any third party.

    2.How to use the channel to verify the authenticity of HashKey channels on HashKey website.

    2.1 The Official Channel Verification can be found at the bottom of HashKey website. You can also direct to the Official Channel Verification page with this link: https://global.hashkey.com/en-US/official-verification
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    2.2 Select the channels that you wanted to verify, then enter the URL and click "Verify".
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    2.3 If the channel is HashKey official channel, the result will show it is the official HashKey channel as below.
    3.PNG

    2.4 If the channel is not HashKey official channel, the result will show it is not the official HashKey channel as below.
    4.PNG

    1. How to use the channel to verify the authenticity of HashKey channels on HashKey App.

    3.1 Click the profile icon on the top left of HashKey App Home page.
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    3.2 Go to “HashKey Official Channel Verification”.
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    3.3 Select the channel and enter the URL and click "Verify".
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    3.4 If the channel is HashKey official channel, the result will show it is the official HashKey channel as below.
    4.jfif

    3.5 If the channel is not HashKey official channel, the result will show it is not the official HashKey channel as below.
    5.jfif

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