Fiat Withdrawal

After HashKey Global has successfully whitelisted your bank account, you can initiate a withdrawal request from the whitelisted bank account.
1. Select Assets > Fiat Account > Account Overview and click the "Withdraw" button under the corresponding currency.

2. Select the asset, enter the withdrawal amount and select the receiving bank account
*Note: Only bank accounts that have passed the deposit authentication whitelist can be selected

3. Click the "Next" button, and a payment information confirmation box will pop up. Check and confirm the payment information.

4. Click the "Confirm" button and a withdrawal confirmation box will pop up.

5. Click the "Confirm" button, a security prompt will pop up, you need to enter the verification code, click "Confirm" to initiate the withdrawal

The receiving bank account must be in the same name as your HashKey account. Currently, only fiat whitelist accounts (i.e. bank accounts that have successfully deposited to HashKey Global) are supported. Withdrawals cannot be made to bank accounts in someone else's name or to your own non-whitelisted accounts.
*Please note: If a fiat withdrawal failed due to non-compliance with our policies, and to ensure the safety of your assets, HashKey Global may require you to provide additional documentation to facilitate a successful withdrawal. HashKey Global reserves the right to interpret and adjust these rules as the business evolves.

Since withdrawals are only supported to fiat whitelist accounts, a withdrawal may fail for one or more of the following reasons:
1. You provided incorrect bank account information, such as bank code or branch code.
2. The interbank transfer failed for reasons such as bank risk controls.
3. Platform or bank system issues (for example, during a bank system upgrade).
4. Information required for cross-border transfers is missing. Such information varies by country/region. Please confirm the required information with your bank before initiating a withdrawal.
If your withdrawal failed, please first login to your Hashkey Global account to verify your bank account information. If any of the information is incorrect, please resubmit your request with the correct information. If the failure is not due to incorrect account details, please contact our customer support team at
support@global-cs.hashkey.com.