Important notes for submitting identity verification documents?

HashKey Global uses advanced automated signature and pixel analysis technology to authenticate the supporting documents you provide, ensuring that the uploaded files have not been tampered with. To ensure your information is successfully verified, please check the following before submitting proof of residence documents:
HashKey Global currently only accepts international standard passports and government-recognized ID documents. When submitting identity verification, please note the following:

Document format:
- Acceptable formats: PDF, JPG, JPEG, PNG;
- The file size must not be smaller than 100 KB, with a resolution of at least 300 DPI.
Document upload:
- The document must be an unaltered personal document, with the face photo clearly showing the person's facial features and contour;
- The document must be a color original photo (static image) or scan (not a screenshot or photo uploaded from social networks);
- If both sides of the document contain data, photos of both sides should be uploaded;
- Ensure the document does not expire in the next three months;
- The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, period of validity, Machine Readable Zone (MRZ), and other important information should be present and readable;
- All corners of the document should be visible, without foreign objects or graphical elements, scratches, stains, tears, reflections, or foreign bodies, and no software editing or conversion to PDF has been used.

Overseas Document Guidelines (for Mainland Chinese Customers Only)

If you possess a Chinese passport and hold long-term residence permit or visas for residing abroad, you can proceed with KYC by first uploading your Chinese passport as the primary document. Subsequently, you can upload your overseas document. (Note: Mainland Chinese users must possess both a Chinese passport and an overseas document to proceed with KYC.)
When uploading overseas documents, please make sure to select the correct type. Overseas documents are divided into two types: residence permit and overseas ID cards. The system will automatically request you to upload single or double-sided materials based on your selection. Choosing incorrectly may result in the double-sided documents being treated as single-sided, which could lead to KYC authentication being rejected.

1. Residence permit
Generally, visas are usually single-sided (except for Singapore work permits, which require double-sided). Also, please note that tourist visas and one-time documents are not accepted. Accepted visa types include work permits, study visas, and long-term residency permits.

2. Overseas ID Cards
Overseas identity cards are usually double-sided, with some countries possibly having exceptions, but the system will provide prompts.

2 comments

Akidi Janet

Akidi Janet

Related articles

Akidi Janet

Akidi Janet