What is Buy Crypto?
Buy Crypto lets you purchase supported digital assets directly in the HashKey App or website using a credit/debit card, Apple Pay, Google Pay, or selected local payment methods.
Note: Payment is processed by our on-ramp partner After payment succeeds, the crypto is delivered to your HashKey account.
Step-by-step Guide
Step 1 — Open "Buy Crypto"
- Log in to the HashKey App or website.
- Go to Buy Crypto tab
Step 2 — Select crypto asset and proceed to Buy Crypto page
Choose the crypto asset and proceed
Note: by proceeding you agree to the Terms&Conditions shown in the pop-up\
Step 3 — Review quote and disclosures
- Select the fiat currency for crypto purchase and enter the fiat amount
- Check the estimated receive amount
- Click "Proceed" to continue to select payment method
Step 4 — Select payment method and complete payment
- Select card, Apple Pay, Google Pay, or other available local E-wallets
- Complete bank / card verification if prompted (for example 3-D Secure / OTP)
Step 5 — Payment success and check order status and balance
- Return to HashKey and open your order details.
- When successful, the purchased crypto appears in your HashKey funding account balance
Important notes
- Before you start, complete HashKey Global identity verification (KYC).
- Same-name payments only: Cards or wallets that do not match your KYC name may be declined.
- Quote expiry: If the quote expires, refresh and confirm again before paying.
- Processing time: After payment success, credit is usually quick, but blockchain confirmation or compliance checks may take longer. Keep your order ID for support.
- Refunds: Once crypto has been delivered, purchases are non-refundable
Frequently asked questions (FAQ)
Getting started
- Why am I redirected to another website / page to pay?
Card and wallet payments are processed by our on-ramp partner.
- Which payment methods are supported?
Typically Visa / Mastercard, Apple Pay, Google Pay, and selected local E-wallets where available. Exact options depend on your region and account eligibility.
- Which cryptocurrencies can I buy?
Currently USDT, USDC, BTC, ETH, SOL are supported.
Payments and declines
- My card was declined / 3-D Secure failed. What should I do?
Confirm you are using your own card, that online payments are enabled, and that OTP / 3DS was completed correctly. Try another eligible card or payment method. If it keeps failing, contact HashKey Support with your order ID and a screenshot of the error (hide the full card number).
- Why can’t I place an order with my bank card, or why did a card that worked before stop working?
Whether a card can be used may depend on the issuing region, card type, and rules of the bank. Supported coverage can also change over time. Please follow the on-screen message and try another supported card. If the issue continues, contact HashKey Support with the error screenshot so we can help check.
- Can I use someone else’s card?
No. For security and compliance, you must use your own card to complete payment.
- How are processing fees calculated?
Card payments may include payment processing, service fees, and applicable network charges. The amount can also vary by payment method and order. Please review the actual quote shown on the page before confirming payment
After payment
- I paid successfully, but I have not received the crypto yet. What should I do?
Your order may still be in payment confirmation, security review, or asset transfer. Please first check your HashKey order status and account balance, and avoid making a duplicate payment. If the funds have not arrived more than 2 hours after payment, contact HashKey Support with your order ID and a valid payment proof from your bank app so the case can be checked.
- I paid, but the order failed or was cancelled. When will the refund arrive?
For Visa or Mastercard payments, if an order fails or is cancelled, a full refund is usually initiated immediately and returned via the original payment path. The actual crediting time may vary depending on the payment channel or card issuer. Please refer to your account’s incoming transaction record.
- How long does it usually take for an order to arrive?
After payment is completed, orders are usually processed in near real time and typically arrive within a few minutes, and ordinarily within 2 hours. Please rely on the HashKey order status and the actual credit in your account. Payment confirmation, review, and asset transfer timing may differ by order.
- The amount I received is slightly different from the quote.
Compare the final order detail with the quote you confirmed (including fees and network charges). If the difference looks wrong, raise a ticket with screenshots of both the quote and the final order.
- Can I cancel or get a refund after crypto arrives?
Delivered crypto purchases are generally final and cannot be reversed.
- Order stuck on “Processing” or “Under review”
Some orders need extra compliance or on-chain confirmation. Please wait and avoid creating duplicate payments. If it has been more than 2 hours, contact HashKey Support with your order ID and a valid payment proof from your bank app so the case can be checked.
Limits and eligibility
- Is there a minimum or maximum purchase amount?
Yes. Limits depend on payment methods, risk controls, and your account status. The available range is shown in on the page; if you exceed limits, reduce the amount or try again later.
- Buy Crypto is not available / some currencies are missing.
Availability depends on your KYC region, risk rules, and partner coverage. If the entry is hidden or a currency is unavailable, your account may not be eligible for that option yet.
Need help?
Contact HashKey Support and provide:
- HashKey UID / account email (as required by Support)
- Order ID
- Approximate payment time
- Fiat amount / currency and crypto asset
- Screenshots of the error, payment result, and order detail (mask card numbers and OTP)
Please do not share full card numbers, CVV, SMS OTP, or passwords with anyone
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