Fiat Deposit
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How Long Does It Take for Fiat Deposits to Be Credited to HashKey Global?
When you submit a fiat transfer request at your bank, the funds will first be processed by the bank, which may result in delays.
HashKey Global can only begin processing your deposit once the funds have been received.
The actual time of receipt ultimately depends on the processing times of your bank.
For your reference, the typical bank processing times are as follows:
ZA Bank
| Currency | Transfer Method | Bank Processing Time (Excluding Hong Kong Public Holidays) |
| USD | RTGS/CHATS | Monday to Friday, 11:00 AM – 4:00 PM (UTC+8) |
| USD | TT/SWIFT | Monday to Friday, 11:00 AM – 4:00 PM (UTC+8) |
Bermuda Commercial Bank
| Currency | Transfer Method | Bank Processing Time (Excluding Bermuda Public Holidays) |
| USD | TT/SWIFT | Monday to Friday, 9:00 AM - 5:00 PM (UTC-4 Standard Time / UTC-3 Daylight Time) |
*Please note that these processing times may be subject to change based on individual bank policies. The final processing time will be determined by your bank.
HashKey Global Team
How to deposit fiat currency into your HashKey Global account?
After successfully opening an account at HashKey Global, you can initiate a fiat currency top-up request from your account overview.
1. You can go to [Account Overview] in [Fiat Account] and click 'Deposit' in the corresponding currency.
2. Select an asset, then select a bank account to debit funds from. After clicking on "Use a new bank account to deposit funds", you can select an asset and bank account type.
*Please make sure to use your personal bank debit account for deposit. Deposit using joint accounts, third-party payment methods, etc. are not accepted.
3. Deposit USD to the account specified in the HashKey deposit interface. Once the funds arrive, HashKey Global will automatically process the transfer. You can check the order status at the following [Recent Deposit Records].
HashKey Global Team
Why did my fiat deposit to HashKey Global fail?
A fiat deposit may fail due to one or more of the following reasons:
- The bank you are using to make the deposit is not located in a jurisdiction approved by the relevant regulatory authorities. Please refer to In which countries/regions can banks deposit funds into my HashKey MENA account?
- The deposit is made from a bank account that is not in your name (for example, payments from friends, family, or clients, or payroll transfers from an employer).
- The deposit is made through a third-party service (such as Western Union, Wise, or Stripe). HashKey Global only accepts direct bank transfers.
- The deposit is made from a joint bank account (for example, an account in the name of "John Smith & Jane Doe"). Deposits from joint accounts will not be accepted.
Please avoid these scenarios and ensure that you follow the correct procedure when depositing fiat currency. If you have further questions regarding fiat deposits, please contact our customer support team at support@global-cs.hashkey.com.
If the funds have been received but the deposit failed due to the reasons mentioned above, we will process a manual refund, which usually takes 7 business days.
HashKey Global Team
What fiat currencies are currently supported for deposits on HashKey Global?
Currently we only support USD.
In addition, please do not deposit currencies other than USD as this may result in your funds not being credited or being returned, with any resulting losses also being your responsibility.
HashKey Global Team
Why is my bank showing a successful transfer, but my HashKey account has not been credited?
Interbank transfers take time to process. Therefore, even if your bank indicates that the transfer has been completed, it does not necessarily mean that HashKey Global has received the funds. Once HashKey Global receives the funds, we will process your deposit immediately. In general:
1) Transfers via TT/SWIFT usually take between 1-3 business days to reach HashKey.
2)If your transfer involves a third-party payment channel, it may affect the retrieval of bank account details between banks, which may result in the return of your transfer. The exact date of the return will depend on your bank's processing schedule. Please contact your bank directly for details.
3) Please note: The fiat channel is currently available to users in selected regions. Users in other regions, please wait for future updates.
HashKey Global Team
What is a fiat whitelist account?
A fiat whitelist account refers to a bank account that has been successfully used to deposit fiat currency into Hashkey Global. Such bank accounts are automatically added to your whitelist. In accordance with regulatory requirements, when you withdraw fiat currency from Hashkey Global, the receiving bank account will be limited to those on your fiat whitelist.