HashKey Global Team

There are several common reasons for facial recognition failure. You can try troubleshooting each of the following steps. If the problem persists, you can contact our customer service team at supp...

HashKey Global uses advanced automated signature and pixel analysis technology to authenticate the supporting documents you provide, ensuring that the uploaded files have not been tampered with. To...

To comply with regulatory requirement, HashKey Global only offer service to supported regions as listed below: NO Countries/Regions Passport ID card ID card as Proof of Address ...

Users under the age of 18 and over the age of 80 are not allowed to use HashKey Global platform and cannot complete identity verification.

Identity verification, also known as "KYC (Know Your Customer/Know Your Client)," is a guideline in the financial industry for verifying the identity of clients. It mandates that professional inst...

To protect traders from market manipulations, HashKey Global implements the following order execution limits for spot trading.   Price Limit   For Market Order: If the estimated filled price devia...

1）Incorrect Withdrawal Information: When withdrawing, it's crucial to verify the currency, address, network, and other withdrawal information as per our requirements. Any errors may result in your...

1.1 Log in to HashKey Global 1.1.1 After logging in to the HashKey Global account, click on the [Assets] page and select [Custody Account] -> [Withdraw].   1.2 Complete the withdraw 1.2.1 Selec...

The withdrawal wallet address whitelist is a list managed by HashKey Global for handling withdrawal addresses. As a leading compliant digital asset exchange, HashKey Global requires ownership veri...

2.1 Log in to the HashKey Global 2.1.1 After logging into your HashKey Global account, go to the "Assets" located at the upper right corner, then select "Custody Account" -> "Withdraw". 2.2 Add W...