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Temporary Suspension of Deposit and Withdrawal Services of BSC Network
Dear HashKey Global Clients,
Due to BSC Network upgrade, HashKey Global will temporarily suspend deposits and withdrawals of BSC Network-related tokens from 2026-08-25 10:00 (UTC+8).
Services are scheduled to resume at 2026-08-25 13:00 (UTC+8). However, reopening may be delayed until the network is deemed stable. No further announcement will be posted.
We apologize for any inconvenience this may cause.
Thank you for your continued support.
HashKey Global Team
HashKey Global Team
[Important Notice] HashKey Global App Mandatory Upgrade and Service Migration
Dear HashKey users,
Thank you for your continued trust and support.
To provide you with a higher-quality and more convenient product experience, we have recently fully integrated the services (MENA and Global) previously offered on the HashKey Global App into the HashKey Exchange App. Going forward, we will continue to deliver superior trading services and product experiences centered around this platform.
In line with our platform integration plan, the original HashKey Global App will officially cease service at 9:00 (UTC+0) on September 1, 2026, and a mandatory upgrade will be enforced. After that time, the old version of the HashKey Global App will no longer be accessible or usable.
To ensure your continued access to your account and normal trading operations, if you have not yet downloaded the HashKey Exchange App, please do so as soon as possible and migrate to the new client.
Download Methods: Please visit the official download link or search for "HashKey Exchange" in major app stores to download the latest version.
Login and Asset Migration Instructions:
- You can log in directly using your existing email/mobile number and password; no account re-registration is required.
- Your account assets, KYC status, historical orders, and deposit/withdrawal records have been securely and seamlessly carried forward. No additional actions are needed.
If you encounter any questions during the migration process, please contact us through the following channels:
- Online customer support: Please contact us through the App or official website.
- Email support: support@global-cs.hashkey.com
We sincerely apologize for any inconvenience this upgrade may cause. Thank you for your understanding, cooperation, and support!
HashKey Global Team
August 24, 2026
HashKey Global Team
HashKey to Adjust Leverage and Margin Tiers for BTCUSDT, ETHUSDT, and BTCUSD Contracts
Dear Users,
To further strengthen market risk management and improve the trading experience, HashKey Global will, effective 1 September 2026 10:00:00 (UTC+8), adjust the maximum leverage, initial margin rates, and notional value brackets by margin tier for BTCUSDT and ETHUSDT (USDT-margined perpetuals) and BTCUSD (U-margined fiat contract).
Users holding related positions or planning to open positions are advised to take note and prepare in advance.
1. Key Points
Item | Description |
Pairs adjusted | BTCUSDT, ETHUSDT (USDT-margined perpetuals); BTCUSD (U-margined fiat contract) |
Effective time | 1 September 2026 10:00:00 (UTC+8) |
Max leverage / initial margin rate | Maximum leverage remains 20x; initial margin rates and available leverage by tier are as set out in Section 2 |
Maintenance margin rate | Maintenance margin rates for the corresponding notional value ranges remain unchanged (maintenance margin calculation for existing positions is not affected by this leverage / initial margin adjustment) |
Scope of impact | Primarily affects new openings (available leverage and initial margin); does not affect maintenance margin calculation or liquidation determination logic for existing positions (subject to actual client rules) |
Please note:
- After this adjustment, the pairs will apply the new margin tiers (see Section 2). The contract maximum leverage remains 20x; specific parameters by tier are as set out in Section 2.
- Existing positions: Maintenance margin rates for the corresponding notional value ranges remain unchanged. Therefore, existing positions will not face additional maintenance margin requirements or liquidation solely due to this maximum leverage / initial margin rate adjustment.
- New openings: From 1 September 2026 10:00:00 (UTC+8), new openings will apply the adjusted margin tiers. For the same notional value, the required initial margin may increase (subject to actual client rules).
- If you subsequently add to existing positions, the newly opened portion will follow the adjusted initial margin and leverage caps (subject to actual client rules).
- API / strategy users: Please review programmatic trading, conditional orders, and strategy parameters to ensure new openings do not exceed the adjusted leverage caps and that sufficient initial margin is reserved.
2. Adjusted Margin Tier Details
The tables below show the adjusted maximum leverage, initial margin rate, and maintenance margin rate for each pair. The client’s real-time display shall prevail.
BTCUSDT (USDT-margined perpetual)
Tier | Notional value (USDT) | Max leverage | Initial margin rate | Maintenance margin rate |
1 | 0 – 1000 | 50x | 2% | 0.5% |
2 | 1000 – 100,000 | 5x | 20% | 0.5% |
3 | 100,000 – 200,000 | 5x | 20% | 1% |
4 | 200,000 – 350,000 | 5x | 20% | 1.5% |
5 | 350,000 – 500,000 | 5x | 20% | 2% |
6 | 500,000 – 650,000 | 5x | 20% | 2.5% |
7 | 650,000 – 800,000 | 5x | 20% | 3% |
8 | 800,000 – 1,000,000 | 5x | 20% | 3.5% |
9 | 1,000,000 – 1,200,000 | 5x | 20% | 4% |
10 | 1,200,000 – 1,400,000 | 5x | 20% | 4.5% |
11 | 1,400,000 – 1,600,000 | 5x | 20% | 5% |
12 | 1,600,000 – 3,000,000 | 5x | 20% | 5.5% |
13 | 3,000,000 – 4,500,000 | 5x | 20% | 6.5% |
14 | 4,500,000 – 6,000,000 | 5x | 20% | 7.5% |
15 | 6,000,000 – 7,500,000 | 5x | 20% | 8.5% |
16 | 7,500,000 – 9,000,000 | 5x | 20% | 10% |
17 | 9,000,000 – 10,500,000 | 4x | 25% | 12.5% |
18 | 10,500,000 – 12,000,000 | 3x | 33.33% | 16.5% |
19 | 12,000,000 – 13,500,000 | 2x | 50% | 25% |
20 | 13,500,000 – 15,000,000 | 1x | 100% | 50% |
ETHUSDT (USDT-margined perpetual)
Tier | Notional value (USDT) | Max leverage | Initial margin rate | Maintenance margin rate |
1 | 0 – 100 | 20x | 5% | 0.5% |
2 | 100 – 40,000 | 5x | 20% | 0.5% |
3 | 40,000 – 160,000 | 5x | 20% | 1% |
4 | 160,000 – 280,000 | 5x | 20% | 1.5% |
5 | 280,000 – 400,000 | 5x | 20% | 2% |
6 | 400,000 – 520,000 | 5x | 20% | 2.5% |
7 | 520,000 – 640,000 | 5x | 20% | 3% |
8 | 640,000 – 760,000 | 5x | 20% | 3.5% |
9 | 760,000 – 880,000 | 5x | 20% | 4% |
10 | 880,000 – 1,000,000 | 5x | 20% | 4.5% |
11 | 1,000,000 – 1,120,000 | 5x | 20% | 5% |
12 | 1,120,000 – 2,240,000 | 5x | 20% | 5.5% |
13 | 2,240,000 – 3,360,000 | 5x | 20% | 6.5% |
14 | 3,360,000 – 4,480,000 | 5x | 20% | 7.5% |
15 | 4,480,000 – 5,600,000 | 5x | 20% | 8.5% |
16 | 5,600,000 – 6,720,000 | 5x | 20% | 10% |
17 | 6,720,000 – 7,840,000 | 4x | 25% | 12.5% |
18 | 7,840,000 – 8,960,000 | 3x | 33.33% | 16.5% |
19 | 8,960,000 – 10,080,000 | 2x | 50% | 25% |
20 | 10,080,000 – 11,200,000 | 1x | 100% | 50% |
BTCUSD (U-margined fiat contract)
Tier | Notional value (USD) | Max leverage | Initial margin rate | Maintenance margin rate |
1 | 0 – 100 | 20x | 5% | 2.5% |
2 | 100 – 125,000 | 5x | 20% | 2.5% |
3 | 125,000 – 250,000 | 5x | 20% | 2.63% |
4 | 250,000 – 350,000 | 5x | 20% | 2.78% |
5 | 350,000 – 500,000 | 5x | 20% | 2.94% |
6 | 500,000 – 600,000 | 5x | 20% | 3.13% |
7 | 600,000 – 750,000 | 5x | 20% | 3.33% |
8 | 750,000 – 850,000 | 5x | 20% | 3.57% |
9 | 850,000 – 1,000,000 | 5x | 20% | 3.85% |
10 | 1,000,000 – 1,150,000 | 5x | 20% | 4.17% |
11 | 1,150,000 – 1,250,000 | 5x | 20% | 4.55% |
12 | 1,250,000 – 2,000,000 | 5x | 20% | 5% |
13 | 2,000,000 – 2,750,000 | 5x | 20% | 5.56% |
14 | 2,750,000 – 3,500,000 | 5x | 20% | 6.25% |
15 | 3,500,000 – 4,000,000 | 5x | 20% | 7.14% |
16 | 4,000,000 – 5,000,000 | 5x | 20% | 8.33% |
17 | 5,000,000 – 6,500,000 | 5x | 20% | 10% |
18 | 6,500,000 – 8,000,000 | 4x | 25% | 12.5% |
19 | 8,000,000 – 9,500,000 | 3x | 33.33% | 16.67% |
20 | 9,500,000 – 12,000,000 | 2x | 50% | 25% |
21 | 12,000,000 – 14,000,000 | 1x | 100% | 50% |
3. Effective Arrangements
- From 1 September 2026 10:00:00 (UTC+8), new openings in BTCUSDT, ETHUSDT, and BTCUSD will apply the adjusted parameters set out in this section and Section 2.
- Maintenance margin calculation rules for existing positions remain unchanged for the corresponding notional value ranges; liquidation and risk ratio displays are subject to the client.
- After the adjustment takes effect, you may view the list of tradable contracts and the leverage / margin tier details for the above pairs on the HashKey Global futures trading page, or via the Help Center.
4. Disclaimer
Digital asset derivatives trading involves significant risk and may result in loss of principal. Please make decisions prudently based on your own risk tolerance and monitor your account risk ratio on an ongoing basis. HashKey reserves the right to further adjust leverage, margin parameters, listing/delisting of products, and related rules in light of market conditions. If this notice is updated, the latest platform announcements and client display shall prevail.
HashKey Team 14 August 2026
HashKey Global Team
Temporary Suspension of Deposit and Withdrawal Services of Gram (GRAM) and Solana (SOL)
Dear HashKey Global Clients,
Due to emergency system maintenance, HashKey Global will temporarily suspend deposits and withdrawals of Gram (GRAM) and Solana (SOL) from 2026-08-11 10:00 (UTC+8) to 2026-08-11 13:00 (UTC+8).
Deposits and withdrawals of Gram (GRAM) and Solana (SOL) will be reopened once the network is deemed to be stable. No further announcement will be posted, unless necessary.
We apologize for any inconvenience this may cause.
Thank you for your continued support.
HashKey Global Team
HashKey Global Team
HashKey Global Has Completed the Token Migration from Toncoin (TON) to Gram (GRAM)
HashKey Global has completed the token renaming from Toncoin (TON) to Gram (GRAM). Deposits, withdrawals and trading for the GRAM tokens will resume according to the schedule below.
Please note:
The deposit and withdrawal of GRAM tokens will resume on July 10, 2026, 15:00 (UTC+8);
Spot trading will resume for the GRAM/USD on July 10, 2026, 16:00 (UTC+8);
TON tokens have been renamed to the ticker of GRAM on HashKey Global;
All TON tokens have been renamed to GRAM at a ratio of 1 TON = 1 GRAM;
Deposits and withdrawals of old TON tokens will no longer be supported.
For more information, please refer to:
Thank you for your support!
HashKey Global Team
HashKey Global Team
[Important Notice] HashKey Exchange Platform Service Upgrade
Dear HashKey users,
Thank you for your continued trust and support.
On June 30, 2026, we completed a platform service upgrade. After the upgrade, HashKey Exchange can support Hong Kong, Singapore, MENA, and Global sites within a consolidated app environment, and added a Web3 wallet entry point. Eligible users may access only the site interface and services available to them based on their region, account eligibility, and local regulatory requirements.
After the upgrade, you can access the eligible site interface and services available to you within one app, view market information, manage account assets. Services and features may vary by site and are subject to what is displayed in the app.
The Global site of the former HashKey Global App has been integrated into the HashKey Exchange App. You may search for HashKey Exchange in the app store to download and try it (more countries and regions will be supported in app stores gradually), or download and install the new app via https://global.hashkey.com/en-US/download. Log in with your existing email address or mobile number to access mobile services. Your account assets, KYC status, historical orders, trade records, deposit records, and withdrawal records have been securely and seamlessly carried forward.
In addition, a Web3 wallet entry point was added in the app. The Web3 wallet service is independently operated and provided by HashKey Hub Limited, and is separate from the centralized exchange services provided by HashKey Exchange.
The web platform will continue to cover the Hong Kong, Singapore, MENA, and Global sites and provide diverse and compliant trading services.
If you have any questions during use, please contact us through the following channels:
Online customer support: Please contact us through the App or official website
Email support: support@global-cs.hashkey.com
Thank you for choosing HashKey.
HashKey Global Team
June 30, 2026