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Notice on the Suspension and Maintenance of Fiat Services on Global Station
Dear Valued Users,
To align with the strategic adjustment of our fiat business, HashKey Global Station will systematically suspend its fiat deposit services and temporarily wind down fiat withdrawal services. Please take note of the following arrangements and timelines:
- Suspension of Fiat Deposits: Effective from 15 October 2026 (UTC), all fiat deposit channels will be officially suspended. Inbound fiat deposits will no longer be supported.
- Deadline for Fiat Withdrawals: Fiat withdrawal services will officially cease on 23 November 2026 (UTC) (providing a 60-day notice period). Users holding fiat balances are strongly advised to initiate withdrawals before this deadline.
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Withdrawal Fees & Important Balance Notice:a. Self-Service Fiat Withdrawal: Users may initiate standard fiat wire withdrawals prior to the deadline, subject to the fixed bank processing fee of $30 USD per transaction. In accordance with Clause 16 of the Investor Business Terms, if you hold a balance exceeding $30 USD and fail to withdraw before the deadline, the platform reserves the right to deduct the applicable $30 fee and remit the remaining balance to your last registered same-name bank account.b. Notice for Balances Below $30 USD: If your fiat balance is below $30 USD, the mandatory bank wire fee ($30 USD) will exceed your account balance. The net returnable amount will effectively be zero after deducting applicable channel fees, and the platform will not be able to process an external wire transfer.
- Deprecation of Fiat Services: Effective from 23 November 2026 (UTC) all fiat deposit and withdrawal services on the International Platform will be deprecated, and we will no longer process any customer fiat transactions. Please note that fiat trading pairs may be reintroduced in the future, at which time we will announce and relaunch the relevant services through our official channels.
If you have any questions or require assistance, please feel free to reach out to our Customer Support team at 【support@global-cs.hashkey.com】.
Thank you for your ongoing support and understanding.
HashKey Global Team
23 September 2026
HashKey Global Team
Introduction of the Unified HashKey Global Privacy Policy
Dear Valued Client,
As part of our efforts to integrate HashKey’s Hong Kong, Singapore, MENA and Global sites and services into a unified web and mobile application experience, we have introduced a unified HashKey Global Privacy Policy. This update is intended to provide our clients with a more seamless and consistent experience, while further strengthening the protection of their personal data.
The HashKey Global Privacy Policy has now been published on our official website and is effective immediately. It will replace the separate privacy policies previously applicable to HashKey’s individual sites and services. By continuing to access or use HashKey’s websites, applications or services after the effective date of this update, you will be deemed to have accepted and consented to the updated HashKey Global Privacy Policy.
The HashKey Global Privacy Policy establishes a global baseline for HashKey’s data privacy practices, together with jurisdiction-specific addenda that address additional requirements under the applicable data privacy laws and regulations of each jurisdiction. This framework is designed to help us provide a consistent privacy standard globally while ensuring that our practices remain compliant with applicable local requirements.
We strongly encourage you to carefully review the new HashKey Global Privacy Policy to understand your rights in relation to your personal data and how HashKey collects, uses, stores, transfers and otherwise processes your personal data.
If you have any questions or concerns regarding data privacy or the processing of your personal data, please contact us at dpo@hashkey.com.
Thank you for your continued trust and support.
HashKey team
HashKey Global Team
Temporary Suspension of Deposit and Withdrawal Services of BSC Network
Dear HashKey Global Clients,
Due to BSC Network upgrade, HashKey Global will temporarily suspend deposits and withdrawals of BSC Network-related tokens from 2026-08-25 10:00 (UTC+8).
Services are scheduled to resume at 2026-08-25 13:00 (UTC+8). However, reopening may be delayed until the network is deemed stable. No further announcement will be posted.
We apologize for any inconvenience this may cause.
Thank you for your continued support.
HashKey Global Team
HashKey Global Team
[Important Notice] HashKey Global App Mandatory Upgrade and Service Migration
Dear HashKey users,
Thank you for your continued trust and support.
To provide you with a higher-quality and more convenient product experience, we have recently fully integrated the services (MENA and Global) previously offered on the HashKey Global App into the HashKey Exchange App. Going forward, we will continue to deliver superior trading services and product experiences centered around this platform.
In line with our platform integration plan, the original HashKey Global App will officially cease service at 9:00 (UTC+0) on September 1, 2026, and a mandatory upgrade will be enforced. After that time, the old version of the HashKey Global App will no longer be accessible or usable.
To ensure your continued access to your account and normal trading operations, if you have not yet downloaded the HashKey Exchange App, please do so as soon as possible and migrate to the new client.
Download Methods: Please visit the official download link or search for "HashKey Exchange" in major app stores to download the latest version.
Login and Asset Migration Instructions:
- You can log in directly using your existing email/mobile number and password; no account re-registration is required.
- Your account assets, KYC status, historical orders, and deposit/withdrawal records have been securely and seamlessly carried forward. No additional actions are needed.
If you encounter any questions during the migration process, please contact us through the following channels:
- Online customer support: Please contact us through the App or official website.
- Email support: support@global-cs.hashkey.com
We sincerely apologize for any inconvenience this upgrade may cause. Thank you for your understanding, cooperation, and support!
HashKey Global Team
August 24, 2026
HashKey Global Team
HashKey to Adjust Leverage and Margin Tiers for BTCUSDT, ETHUSDT, and BTCUSD Contracts
Dear Users,
To further strengthen market risk management and improve the trading experience, HashKey Global will, effective 1 September 2026 10:00:00 (UTC+8), adjust the maximum leverage, initial margin rates, and notional value brackets by margin tier for BTCUSDT and ETHUSDT (USDT-margined perpetuals) and BTCUSD (U-margined fiat contract).
Users holding related positions or planning to open positions are advised to take note and prepare in advance.
1. Key Points
Item | Description |
Pairs adjusted | BTCUSDT, ETHUSDT (USDT-margined perpetuals); BTCUSD (U-margined fiat contract) |
Effective time | 1 September 2026 10:00:00 (UTC+8) |
Max leverage / initial margin rate | Maximum leverage remains 20x; initial margin rates and available leverage by tier are as set out in Section 2 |
Maintenance margin rate | Maintenance margin rates for the corresponding notional value ranges remain unchanged (maintenance margin calculation for existing positions is not affected by this leverage / initial margin adjustment) |
Scope of impact | Primarily affects new openings (available leverage and initial margin); does not affect maintenance margin calculation or liquidation determination logic for existing positions (subject to actual client rules) |
Please note:
- After this adjustment, the pairs will apply the new margin tiers (see Section 2). The contract maximum leverage remains 20x; specific parameters by tier are as set out in Section 2.
- Existing positions: Maintenance margin rates for the corresponding notional value ranges remain unchanged. Therefore, existing positions will not face additional maintenance margin requirements or liquidation solely due to this maximum leverage / initial margin rate adjustment.
- New openings: From 1 September 2026 10:00:00 (UTC+8), new openings will apply the adjusted margin tiers. For the same notional value, the required initial margin may increase (subject to actual client rules).
- If you subsequently add to existing positions, the newly opened portion will follow the adjusted initial margin and leverage caps (subject to actual client rules).
- API / strategy users: Please review programmatic trading, conditional orders, and strategy parameters to ensure new openings do not exceed the adjusted leverage caps and that sufficient initial margin is reserved.
2. Adjusted Margin Tier Details
The tables below show the adjusted maximum leverage, initial margin rate, and maintenance margin rate for each pair. The client’s real-time display shall prevail.
BTCUSDT (USDT-margined perpetual)
Tier | Notional value (USDT) | Max leverage | Initial margin rate | Maintenance margin rate |
1 | 0 – 1000 | 50x | 2% | 0.5% |
2 | 1000 – 100,000 | 5x | 20% | 0.5% |
3 | 100,000 – 200,000 | 5x | 20% | 1% |
4 | 200,000 – 350,000 | 5x | 20% | 1.5% |
5 | 350,000 – 500,000 | 5x | 20% | 2% |
6 | 500,000 – 650,000 | 5x | 20% | 2.5% |
7 | 650,000 – 800,000 | 5x | 20% | 3% |
8 | 800,000 – 1,000,000 | 5x | 20% | 3.5% |
9 | 1,000,000 – 1,200,000 | 5x | 20% | 4% |
10 | 1,200,000 – 1,400,000 | 5x | 20% | 4.5% |
11 | 1,400,000 – 1,600,000 | 5x | 20% | 5% |
12 | 1,600,000 – 3,000,000 | 5x | 20% | 5.5% |
13 | 3,000,000 – 4,500,000 | 5x | 20% | 6.5% |
14 | 4,500,000 – 6,000,000 | 5x | 20% | 7.5% |
15 | 6,000,000 – 7,500,000 | 5x | 20% | 8.5% |
16 | 7,500,000 – 9,000,000 | 5x | 20% | 10% |
17 | 9,000,000 – 10,500,000 | 4x | 25% | 12.5% |
18 | 10,500,000 – 12,000,000 | 3x | 33.33% | 16.5% |
19 | 12,000,000 – 13,500,000 | 2x | 50% | 25% |
20 | 13,500,000 – 15,000,000 | 1x | 100% | 50% |
ETHUSDT (USDT-margined perpetual)
Tier | Notional value (USDT) | Max leverage | Initial margin rate | Maintenance margin rate |
1 | 0 – 100 | 20x | 5% | 0.5% |
2 | 100 – 40,000 | 5x | 20% | 0.5% |
3 | 40,000 – 160,000 | 5x | 20% | 1% |
4 | 160,000 – 280,000 | 5x | 20% | 1.5% |
5 | 280,000 – 400,000 | 5x | 20% | 2% |
6 | 400,000 – 520,000 | 5x | 20% | 2.5% |
7 | 520,000 – 640,000 | 5x | 20% | 3% |
8 | 640,000 – 760,000 | 5x | 20% | 3.5% |
9 | 760,000 – 880,000 | 5x | 20% | 4% |
10 | 880,000 – 1,000,000 | 5x | 20% | 4.5% |
11 | 1,000,000 – 1,120,000 | 5x | 20% | 5% |
12 | 1,120,000 – 2,240,000 | 5x | 20% | 5.5% |
13 | 2,240,000 – 3,360,000 | 5x | 20% | 6.5% |
14 | 3,360,000 – 4,480,000 | 5x | 20% | 7.5% |
15 | 4,480,000 – 5,600,000 | 5x | 20% | 8.5% |
16 | 5,600,000 – 6,720,000 | 5x | 20% | 10% |
17 | 6,720,000 – 7,840,000 | 4x | 25% | 12.5% |
18 | 7,840,000 – 8,960,000 | 3x | 33.33% | 16.5% |
19 | 8,960,000 – 10,080,000 | 2x | 50% | 25% |
20 | 10,080,000 – 11,200,000 | 1x | 100% | 50% |
BTCUSD (U-margined fiat contract)
Tier | Notional value (USD) | Max leverage | Initial margin rate | Maintenance margin rate |
1 | 0 – 100 | 20x | 5% | 2.5% |
2 | 100 – 125,000 | 5x | 20% | 2.5% |
3 | 125,000 – 250,000 | 5x | 20% | 2.63% |
4 | 250,000 – 350,000 | 5x | 20% | 2.78% |
5 | 350,000 – 500,000 | 5x | 20% | 2.94% |
6 | 500,000 – 600,000 | 5x | 20% | 3.13% |
7 | 600,000 – 750,000 | 5x | 20% | 3.33% |
8 | 750,000 – 850,000 | 5x | 20% | 3.57% |
9 | 850,000 – 1,000,000 | 5x | 20% | 3.85% |
10 | 1,000,000 – 1,150,000 | 5x | 20% | 4.17% |
11 | 1,150,000 – 1,250,000 | 5x | 20% | 4.55% |
12 | 1,250,000 – 2,000,000 | 5x | 20% | 5% |
13 | 2,000,000 – 2,750,000 | 5x | 20% | 5.56% |
14 | 2,750,000 – 3,500,000 | 5x | 20% | 6.25% |
15 | 3,500,000 – 4,000,000 | 5x | 20% | 7.14% |
16 | 4,000,000 – 5,000,000 | 5x | 20% | 8.33% |
17 | 5,000,000 – 6,500,000 | 5x | 20% | 10% |
18 | 6,500,000 – 8,000,000 | 4x | 25% | 12.5% |
19 | 8,000,000 – 9,500,000 | 3x | 33.33% | 16.67% |
20 | 9,500,000 – 12,000,000 | 2x | 50% | 25% |
21 | 12,000,000 – 14,000,000 | 1x | 100% | 50% |
3. Effective Arrangements
- From 1 September 2026 10:00:00 (UTC+8), new openings in BTCUSDT, ETHUSDT, and BTCUSD will apply the adjusted parameters set out in this section and Section 2.
- Maintenance margin calculation rules for existing positions remain unchanged for the corresponding notional value ranges; liquidation and risk ratio displays are subject to the client.
- After the adjustment takes effect, you may view the list of tradable contracts and the leverage / margin tier details for the above pairs on the HashKey Global futures trading page, or via the Help Center.
4. Disclaimer
Digital asset derivatives trading involves significant risk and may result in loss of principal. Please make decisions prudently based on your own risk tolerance and monitor your account risk ratio on an ongoing basis. HashKey reserves the right to further adjust leverage, margin parameters, listing/delisting of products, and related rules in light of market conditions. If this notice is updated, the latest platform announcements and client display shall prevail.
HashKey Team 14 August 2026
HashKey Global Team
Temporary Suspension of Deposit and Withdrawal Services of Gram (GRAM) and Solana (SOL)
Dear HashKey Global Clients,
Due to emergency system maintenance, HashKey Global will temporarily suspend deposits and withdrawals of Gram (GRAM) and Solana (SOL) from 2026-08-11 10:00 (UTC+8) to 2026-08-11 13:00 (UTC+8).
Deposits and withdrawals of Gram (GRAM) and Solana (SOL) will be reopened once the network is deemed to be stable. No further announcement will be posted, unless necessary.
We apologize for any inconvenience this may cause.
Thank you for your continued support.
HashKey Global Team