What is a dormant account? – Trung tâm trợ giúp

What is a dormant account?

Ans: A dormant account refers to an account with no active behavior in the past 12 months. According to regulatory requirements, such accounts require special management.

Financial behavior: Deposits, withdrawals, placing orders, and successfully completing transactions (including contract trading).
Non-financial behavior:
- Logging into the account.

Marking conditions: Accounts that have had no active behavior (e.g., trading, transfers, logging in) for the past 12 months.
Applicable accounts: All primary accounts (personal/corporate) that have completed full KYC verification. Activity in sub-accounts will count toward the primary account (the primary account’s status is affected by sub-account activity), if applicable.

Non-applicable accounts: Authorized administrator and authorized trader accounts.

Advance notification:
1. After 305 consecutive days of inactivity, email reminders will be sent (starting from the 10th month, once a month, up to 2 reminders in total).
2. Reminders will stop once any active behavior is completed.
Formal dormant status marking:
1. Accounts with no active behavior for 12 consecutive months will be marked as dormant.
2. Dormant accounts may have deposit, withdrawal, and trading functions restricted.
Follow-up actions for dormant accounts:
1. Long-term dormancy (12 months): Accounts will be suspended, and all functions disabled.
2. Recovery method: Log in successfully and contact customer service to reactivate your account.

5.1 How to avoid account dormancy?

5.2 How to recover a dormant account?

Email reminders will be sent continuously during the 2 months prior to dormancy.
Accounts that are suspended, need to log in to the account and contact customer service to assist in restoration;
For any questions, please contact support@global-cs.hashkey.com.

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