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POI 以及 POA的身份验证（KYC）提示

HashKey Global Team

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KYC Tips for Dutch Users

  1. Proof of Identity
Supported document types
Passport
ID card
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples

Passport
11.png
ID card
22.png33.png

Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
Supported document examples
No.
 
Type
 
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
1.png
 
  1.  
 
Electric bill
 
2.png3.png
  1.  
Mobile phone bills
（Name structure: first name + last name
There can be more than one name,
For formal written purposes only.
One is commonly used, and the rest is only for formal occasions
Therefore, if there are multiple customer names, it is possible to use only the first name）
4.png
 
  1.  
Government documents
5.png
 
  1.  
Mobile bill
6.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. Driving license
  6. ID card
  7. Envelopes or postcards
  8. Encoded or encrypted documents
  9. Geographical photographs
  10. Medical bills
  11. Shopping receipts
  12. Post Office box (P.O. box) or C/O address
  13. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png
 
  1.  
Receipt
2.png
 
  1.  
Others
3.png1.png
 


 

KYC Tips for Egyptian Users

 1. Proof of Identity

Supported document types
Passport
 
Supported document requirements
  1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. The passport will not expire in the next 3 months.
  4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport

2.png

Notice
  1. Driving licenses and ID cards are not supported.

  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)
     

     

    1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
2.png1.png
  1.  
 
Water bill
 
3.png
  1.  
Electric bill
4.png
4.
Electronic invoice
1.png
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. Driving license
  6. ID card
  7. Envelopes or postcards
  8. Encoded or encrypted documents
  9. Geographical photographs
  10. Medical bills
  11. Shopping receipts
  12. Post Office box (P.O. box) or C/O address
  13. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png3.png2.png
 


 

KYC Tips for Moroccan Users

  1. Proof of Identity

Supported document types
Passport
ID card（One-Card Pass Only support Carte Nationale d’Identite）
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport

55.png
 

ID card（Only support Carte Nationale d’Identite）

66.PNG77.png
 

Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
daf60dc9-ca6b-49c9-9212-fc1a06d2048e.png1.png3.png
  1.  
 
Electric bill
 
4.png
 
  1.  
Others
5.png6.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. Driving license
  6. ID card
  7. Envelopes or postcards
  8. Encoded or encrypted documents
  9. Geographical photographs
  10. Medical bills
  11. Shopping receipts
  12. Post Office box (P.O. box) or C/O address
  13. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Invoice
1.png
 
  1.  
Postal Receipt
2.png
 
  1.  
Without address
3.png
 
  1.  
Order
4.png
 


 

KYC Tips for United Arab Emirates Users

  1. Proof of Identity

Supported document types
Passport
ID card
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples

Passport
ee.png
 

ID card (front and back side)

aa.png
 

Old version

bb.png

New version

Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
1.png6e4b44c2-fc32-41d1-ba0e-86d3129de023.png3.png
 
  1.  
 
Electric bill
 
4.png
 
  1.  
Tax invoice
5.png
 
  1.  
Mobile bill
6.png
 
  1.  
others
7.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. Driving license
  6. ID card
  7. Envelopes or postcards
  8. Encoded or encrypted documents
  9. Geographical photographs
  10. Medical bills
  11. Shopping receipts
  12. Post Office box (P.O. box) or C/O address
  13. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png
 
 
 
2.png
 
  1.  
Consumption bills
3.png
 


 

 KYC Tips for Brazilian Users

  1. Proof of Identity

Supported document types
Passport
ID card（Only support CARTEIRA DE IDENTIDADE, RG）
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples

Passport
56.png57.png58.png

Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
1.png2.png3.png
  1.  
 
Electric bill
 
4.png5.png6.png7.png8.png
  1.  
Mobile phone bills
10.png9.png11.png12.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. Driving license
  6. ID card
  7. Envelopes or postcards
  8. Encoded or encrypted documents
  9. Geographical photographs
  10. Medical bills
  11. Shopping receipts
  12. Post Office box (P.O. box) or C/O address
  13. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png
 
  1.  
Envelope
2.png
  1.  
DANFE (Electronic invoice)
3.png
  1.  
Postal Receipt
4.png
 

KYC tips for Turkish users

1、Proof of Identity

Supported document types
Passport
ID card
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport:
img_v3_02lm_01836015-05a5-4204-b6b7-f9f501a8e0hu.jpg

ID card:
2.png3.png
4.png5.png

Notice
  1. Driving licenses are not supported.

6.png

 
  1. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)
    7.PNG

2、Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
Type
Example（For reference only）
  1.  
Residence document
1.png
 
  1.  
 
Electricity bill
2.png3.png4.png
 
  1.  
Water bill
 
5.png
 
  1.  
 
 
Bank statement/debit - credit transaction
 
6.png7.png
 
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. Driving license
  6. ID card
  7. Envelopes or postcards
  8. Encoded or encrypted documents
  9. Geographical photographs
  10. Medical bills
  11. Shopping receipts
  12. Post Office box (P.O. box) or C/O address
  13. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
Unsupported Document Example（For reference only）
No.
Unsupported Reason
Unsupported Document Type
Example（For reference only）
  1.  
 
Others
 
 
Financial services company
 
1.png
 
  1.  
Without a banking license
Financial technical company
 
2.png
 
3. 
With expired Limitation period
T.C.
iÇiSLERi BAKANLIGI
Nüfus ve Vatandaslik Isleri Genel Müdürlügü
YERLESIM YERI VE DIGER ADRES BELGESi
（内政部人口和公民事务总局
居住地和其他地址文件）
a7154271-5189-4128-ac6f-a9a20a01ba04.png

KYC Tips for Malaysian Users

  1. Proof of Identity

Supported document types
Passport
ID card（One-Card Pass : Only support MyKad）
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport

1.png

ID Card ：

2.png
 

（Front）

3.png

(Back)
Notice
  1. Driving licenses are not supported
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No
Type
Example (For Reference only)
  1.  
Bank Statement
1.png
2.
 
Phone Bill
 
2.png3.png
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. ID card
  6. Envelopes or postcards
  7. Encoded or encrypted documents
  8. Geographical photographs
  9. Medical bills
  10. Shopping receipts
  11. Post Office box (P.O. box) or C/O address
  12. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 

KYC tips for South Korean users

1、Proof of Identity

Supported document types
Passport
ID Card（One-Card Pass—The seventh digit of the ID number must be 9/0/1/2/3/4）
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport：

1.png2.png

ID Card：

3.png4.png

Notice
  1. Driving licenses and ID cards are supported for proof of address
  2. Driving licenses are not supported for proof of identity.

     

1.png3.png

  1. The contents of the passport cannot be obscured, and the four corners must be clearly exposed.

21d5f449-09e9-454d-9889-2256ca0a9db1.png

4. When using an ID card, please fill in only the local name. There is no need to split the name field, and the last name can be left blank.

image - 2025-03-03T133320.592.png1.png

 

5. When using your passport, please fill in both your English name and Korean name（surname and first name should be separated ）and ensure it matches exactly with your passport. 

image - 2025-03-03T133435.599.pngimage - 2025-03-03T133437.945.png

          

 

2、Proof of Address

Supported document types
  1. ID Card
  2. Driving license
  3. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  4. Tax invoices or government-issued residency certificates/certificates.
  5. Bank statements/certificates, credit card statements/certificates.
  6. Mobile phone bills.
  7. Insurance statement
  8. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
  6. If POI is a Korean ID, you can check whether the identity number is the same as POA
Supported document examples
No
Type
Example（For reference only）
  1.  
 
예방접종증명서
Certificate of Immunization
 
1.png
  1.  
주민등록표
Resident Registration Card
 
2.png
  1.  
납부내역증명
Certificate of Tax Payment
 
3.png
  1.  
 
 
Household Register
 
 
1.png
6.
잔액증명서
Certificate of Deposit / Money Trust Balance
 
5.png
7.
Billing Statement
 
1.png
8.
납세증명서
Tax Clearance Certificate
2.png
 
9.
 
가족관계증명서(일반)
Family relations certificate
 
 
1.png
10.
Internet bill
 
2.png
11.
국민건강보험
H-well National Health Insurance (NHIS)
4.png
 
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. Envelopes or postcards
  6. Encoded or encrypted documents
  7. Geographical photographs
  8. Medical bills
  9. Shopping receipts
  10. Post Office box (P.O. box) or C/O address
  11. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
No
Unsupported Reason
Unsupported Document Type
Example（For reference only）
1.
POA with no address
 
Family relations certifications
image - 2024-11-01T210723.784.png
2.
POA with no issuance date
 
Electricity bill
 
image - 2024-11-01T210735.638.png
3.
POA with no name
 
Electricity bill
 
image - 2024-11-01T210739.250.png
Gas bill
 
 
image - 2024-11-01T210742.752.png
image - 2024-11-01T210745.344.png
4.
Others
Screenshots
 
image - 2024-11-01T210748.159.png
 
 
With blocking or editing content
image - 2024-11-01T210750.352.png
 
 
Passport
 
 
           image - 2024-11-01T210757.706.png
 
 
Envelopes or postcards
 
image - 2024-11-01T210806.454.pngimage - 2024-11-01T210804.176.png
 
 
Proof of income
（This certificate is for viewing only and has no legal effect）
 
image - 2024-11-01T210810.554.png
 
 
Encoded or encrypted documents
-
 
 
Geographical photographs
-
 
 
Pension statements
-
 
 
Medical bills
-
 
 
Shopping receipts
-
 
 
Post Office box (P.O. box) or C/O address
-
 
 
Electronic payment or digital wallet such as Wise
 
 
image - 2024-11-01T210814.003.png
 

KYC tips for Japanese users

1、Proof of Identity

Supported document types
Passport
ID card（One-Card Pass :only those issued to Japanese nationals）
 
Supported document requirements
  1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. The passport will not expire in the next 3 months.
  4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport

2.png

ID card (only those issued to Japanese nationals)

3.png

Notice
1. Driving licenses and ID cards are supported for proof of address.
2. Driving licenses are not supported for proof of identity The contents of the passport cannot be obscured, and the four corners must be clearly exposed.
1.png5.png

Notice: Proof of identity without address can not be used for a ''One-Card Pass''

3.png

2、Proof of Address

Supported document types
  1. ID Card (only those issued to Japanese nationals)
  2. Driving license
  3. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  4. Tax invoices or government-issued residency certificates/certificates.
  5. Bank statements/certificates, credit card statements/certificates.
  6. Mobile phone bills.
  7. Insurance statement
  8. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No
Type
Example（For reference only）
  1.  
 
電気料金等明細書
Electricity bill
 
 
image - 2024-11-01T215858.698.png
  1.  
使用水量·料金のお知らせ
Notice of water consumption and fees
image - 2024-11-01T215901.738.png
  1.  
住 民 票
resident's certificate
 
image - 2024-11-01T215906.001.png
  1.  
水道·下水道使用量等のお知らせ
Notice of your water and sewage usage
image - 2024-11-01T215909.199.png
5.
納付書·領収(納付受託)証書
National Pension
 
image - 2024-11-01T215912.934.png
6.
寄附金受領証明書
Donation receipt certificate
(Issued by National Tax
Agency)
image - 2024-11-01T215915.886.png
7.
カードご利用明細書/代金明細書
Credit card/Bank account
statement
 
 
 
image - 2024-11-01T215921.160.pngimage - 2024-11-01T215918.927.pngimage - 2024-11-01T215926.306.png
8.
固定資産税·都市計画税納税通
知書
Fixed Asset Taxes/City
Planning Taxes
image - 2024-11-01T215930.061.png
9.
 
自動車税(種別割)納税通知書·
納付書兼領収証書 Automobile
tax notice/payment
notice/receipt certificate
 
 
image - 2024-11-01T215932.569.pngimage - 2024-11-01T215935.245.png
10.
国民健康保険
Japanese National Health Insurance Certificate
 
image - 2024-11-01T215938.108.png
11.
貯金残高証明書
Certification of the Balance of Deposit
 
 
image - 2024-11-01T215949.361.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. Envelopes or postcards
  6. Encoded or encrypted documents
  7. Geographical photographs
  8. Medical bills
  9. Shopping receipts
  10. Post Office box (P.O. box) or C/O address
  11. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
No
Unsupported Reason
Unsupported Document Type
Example（For reference only）
1.
 
POA with no address
 
ガスからのお知らせ
Notice from Gas
 
image - 2024-11-01T215953.566.png
 
 
入出金明細
Deposit and withdrawal details
 
image - 2024-11-01T215959.946.png
 
 
Certificate of balance
20240509-154402.png
 
 
御請求書
Bill/Invoice
image - 2024-11-01T220010.674.png
 
 
普通預金
お取引明細のお知らせ
Normal deposit
Notice of transaction details
 
image - 2024-11-01T220013.421.png
 
 
上下水道料金領収証書
Water and sewerage fee receipt
image - 2024-11-01T220017.008.png
 
 
納入通知書兼領収書
Public sewer usage fee
image - 2024-11-01T220019.761.png
 
 
残高証明書
Account Balance certificate
 
image - 2024-11-01T220022.150.png
 
 
Passbook
image - 2024-11-01T220024.912.png
2.
POA with no issuance date
 
国税領収済通知書
National tax receipt notice
image - 2024-11-01T220027.679.png
 
 
ご利用明細書
Credit card account balance
 
image - 2024-11-01T220032.115.png
 
 
Water bill
 
image - 2024-11-01T220035.032.png
 
 
Bank Notice
 
image - 2024-11-01T220037.659.png
3.
POA with no name
 
水道料金·下水道料金
口座振替済のお知らせ
Water and sewerage charges
Notice of account transfer
 
image - 2024-11-01T220041.215.png
4.
Others
Screenshots
 
image - 2024-11-01T220044.132.png
 
 
Document with blocking or editing content
 
 
image - 2024-11-01T220048.244.png
image - 2024-11-01T220051.371.png
image - 2024-11-01T220054.395.png
 
 
ポケットカード本人確認書類等のご提出のお願い
Card application
 
image - 2024-11-01T220056.857.png
 
 
Passport
 
image - 2024-11-01T220100.326.png
 
 
Envelopes or postcards
 
image - 2024-11-01T220103.644.png
image - 2024-11-01T220105.847.png
 
 
Express waybill
 
image - 2024-11-01T220108.451.png
 
 
Electronic payment or digital wallet such as Wise
 
image - 2024-11-01T220134.604.png
 
 
 
Encoded or encrypted documents
-
 
 
Geographical photographs
-
 
 
Medical bills
image - 2024-11-01T220138.669.png
 
 
 
Shopping receipts
image - 2024-11-01T220142.571.png
 
 
 
Post Office box (P.O. box) or C/O address
image - 2024-11-01T220145.147.png
 
 

KYC tips for Vietnamese users

  1. Proof of Identity

Supported document types
Passport
ID Card (One-Card Pass)
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport:

56.png

ID Card:

image (3).pngimage (2).png
 

  1. Proof of Address

Supported document types
  1. ID Card
*To use an ID card as proof of address, ID card must also be used as proof of identity
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No
Type
Example（For reference only）
  1.  
 
Bank account summary
 
 
image - 2024-11-01T223215.520.png
 
2.
Bank statement/debit - credit transaction
image - 2024-11-01T223217.943.png
 
3.
Water bill
image - 2024-11-01T223220.020.png
 
4.
Electricity bill
image - 2024-11-01T223221.806.png
 
5.
Home broadband invoice
 
image - 2024-11-01T223224.861.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. ID card
  6. Envelopes or postcards
  7. Encoded or encrypted documents
  8. Geographical photographs
  9. Medical bills
  10. Shopping receipts
  11. Post Office box (P.O. box) or C/O address
  12. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 

台灣客戶KYC-身份證件及地址證明指引

一、基礎證件

 
支持的證件類型
護照
身分證（一卡通）
 
支持的證件要求
  1. 護照/身分證必須為未經任何篡改的本人護照，護照上的人臉照片必須為本人，並且有清楚的五官和輪廓
  2. 護照/身分證必須是彩色的原始照片（靜態圖像）或未經任何編輯的掃描件（不是螢幕截圖或從社交網路上傳的照片）
  3. 身分證正反面均需上傳，正面含括國徽，正反面均顯示訊息。
  4. 護照/身分證在未來至少3個月內仍有效
  5. 護照/身分證上的文字內容需清晰可見，包括姓名全名、出生日期、國籍、證件號碼、條碼、有效期資料、機讀（MRZ）和其他重要資訊存在且可讀
  6. 護照/身分證的所有角落可見，沒有外來物體或圖形元素，沒有劃痕、污漬、撕裂、反光點或異物，沒有使用任何軟體進行編輯或轉換為PDF。
 
支持的證件範例
護照：


2.png

中華民国国民身分證：

3.png4.png
 

 


 

二、地址證明

支持的文件類型
  1. 身份證
*若要使用身份證作為地址證明，身份證也必須作為身份證明
  1. 公用事業賬單，如水電費、燃氣費、固網電話、家庭寬帶、有線電視月結單據
  2. 稅務發票或政府發出的居民證明/證書
  3. 銀行對賬單/結單、信用卡對賬單/結單
  4. 手機賬單
  5. 保險對帳單
  6. 可支持的公寓/飯店租屋合約
*用戶提交租屋合約必須包含, 與註冊用戶同名, 一年租屋合約和到期日從開戶算起3個月
 
支持的文件要求
  1. 需包含您清晰、完整的姓名、現居住地址（不能為商業地址）、簽發日期
  2. 您的姓名須與您護照/身分證上的姓名保持完全一致
  3. 簽發日期距今在三個月以內
  4. 未經任何編輯的真實文件或原始文件掃描本
  5. 需要清晰顯示發出機構的資料，例如發出的政府機關、公用事業機構等
 
支持的文件範例
序號
類型
範例（仅供参考）
  1.  
 
户籍騰本(現户部分)
 
 
image - 2024-11-01T223422.286.png
  1.  
地方税
 
image - 2024-11-01T223424.885.png
  1.  
行動寬頻服務申請書
 
image - 2024-11-01T223427.680.png
  1.  
银行账单
image - 2024-11-01T223429.969.png
5.
使用牌照稅
 
image - 2024-11-01T223432.291.png
6.
違反道路交通管理事件通知單
image - 2024-11-01T223434.511.png
7.
國民年金保險費繳款單
image - 2024-11-01T223436.543.png
8.
手機帳單
image - 2024-11-01T223438.604.png
9.
綜合所得稅納稅證明書
image - 2024-11-01T223440.854.png
 
不支持的文件類型
  1. 沒有地址的文件
  2. 沒有發行日期的地址證明
  3. 沒有姓名的地址證明
  4. 含有被遮擋或編輯的內容
  5. 身份證
  6. 信封或明信片
  7. 包含編碼或加密的文件
  8. 地理照片
  9. 醫療費用賬單 (非政府机构）
  10. 購物收據
  11. 郵政信箱或轉交地址
  12. 來自沒有合規牌照的金融服務提供商（即來自加密/數位錢包服務提供商、金融科技公司等，如 Wise）的聲明
 

KYC Tips for Singaporean Users 

  1. Proof of Identity

Supported Document Types
Passport
 
Supported Document Requirements
  1. The passport must be your own, with an untampered photo showing clear facial features and outlines.
  2. The passport must be a color original photo (static image) or an unedited scan (not a screenshot or a photo uploaded from a social network).
  3. The passport must remain valid for at least the next three months.
  4. The text on the passport must be clearly visible, including full name, date of birth, nationality, document number, barcode, validity period, machine-readable zone (MRZ), and other important information.
  5. All corners of the passport must be visible, with no foreign objects, graphic elements, scratches, stains, tears, reflective spots, or other obstructions. No software should have been used to edit or convert the document to a PDF.
 
Supported Document Examples
Passport

1.png

Notice
Driving licenses are not supported.

1.png

Identity cards are not supported.

2.png3.png

Front

4.png

                                                                             Back
 

  1. Proof of Address

Supported Document Types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, and cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates.
  3. Bank statements, credit card statements.
  4. Mobile phone bills.
  5. Insurance statements.
  6. Rental contracts for service apartments/hotels.
The rental contract submitted must include the same name as the registered user, a one-year rental contract, and an expiration date within three months of account opening.
 
Supported Document Requirements
  1. Must include a clear, complete name, current residential address (not a commercial address), and the issuance date.
  2. Your name must match exactly as it appears on your passport.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans are required.
  5. Clear display of issuing institution details, such as government agencies or utilities, is necessary.
 
Supported Document Examples
No.
Type
Example（For reference only）
  1.  
 
Bank Statement
 
 
image - 2024-11-01T223750.408.png
  1.  
Electric bill
 
image - 2024-11-01T223753.045.png
image - 2024-11-01T223755.654.png
3.
Home broadband bill
 
image - 2024-11-01T223757.845.png
4.
 
Tax invoice
 
image - 2024-11-01T223820.160.png
 
Unsupported Document Types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. With blocking or editing content
  5. Driving license
  6. ID card
  7. Envelopes or postcards
  8. Encoded or encrypted documents
  9. Geographical photographs
  10. Medical bills
  11. Shopping receipts
  12. Post Office box (P.O. box) or C/O address
  13. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
 

海外华侨客戶KYC-身份证件，海外证件及地址证明指引

居住于HashKey Global支持国家/区域范围内的海外华侨，可以通过提交基础证件（中国内地护照）、海外证件（海外长期居住许可证或非旅游签证）、海外地址证明来完成KYC认证。
 
注意事项：
  1. 中国大陆用户必须同时持有中国大陆护照、海外证件和海外居住证明，否则无法进行KYC认证
  2. HashKey Global不支持的国家/区域可参见：为什么我所在的国家/地区未列出？
 

一、基础证件

 
支持的证件类型
中国内地护照
 
支持的证件要求
  1. 护照必须为未经任何篡改的本人护照，护照上的人脸照片必须为本人，并且有清楚的五官和轮廓
  2. 护照必须是彩色的原始照片（静态图像）或未经任何编辑的扫描件（不是萤幕截图或从社交网络上传的照片）
  3. 护照不会在未来3个月内到期
  4. 护照上的文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、条码、有效期资料、机读（MRZ）和其他重要资讯存在且可读
  5. 护照的所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软体进行编辑或转换为PDF。
 
支持的证件范例
中国内地护照：

56.png

二、海外证件

 
支持的证件类型
  1. 签证类型： 工作签证， 留学签证， 商务签证， 家属签证（非旅游签证）， 长期签证
*一般来说，签证通常是单页（新加坡工作证除外，需要双面) 信息

  1.  

    海外身份证/居住许可证 海外的身份证件/居住许可证通常是双面的，有些国家可能有例外，但系统会给予提示 仅HashKey Global支持的国家，点击查看不支持国家

     

支持的证件要求
  1. 有效期：自开户提交之日起有效期需超过3个月
  2. 必须是彩色的原始照片（静态图像）或未经任何编辑的扫描件（不是萤幕截图或从社交网络上传的照片）
  3. 文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、有效期资料和其他重要资讯存在且可读
  4. 所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软体进行编辑或转换为PDF。

  5.  

    当您上传海外证件时，请务必注意选择正确的类型。 *海外证件类型分为"工作/学生签证等"和"海外身份证/居住许可证"。系统会根据您选择的类型自动要求您上传单页或双页的资料。选择错误可能导致需要上传双面证件的情况被认为是单面，这可能导致KYC认证被拒绝。

     

支持的证件范例
序号
国家
类型
范例（仅供参考）
1.
加拿大
  1. 工作签证
  2. 学生签证
 
  1. 工作签证
image - 2024-11-01T224815.411.png
  1. 学生签证
截屏2024-07-29 下午1.38.21.png
 
  1.  
新加坡
 
  1. 工作签证
(**新加坡EP是双面的)
  1. 长期探访准证
  2. 学生准证
  3. 家属准证
  4. 永久居民身份证（国籍除新加坡以外在新加坡不限時地居住和工作）
 
  1. 工作签证
image - 2024-11-01T224821.490.png
（正面）
image - 2024-11-01T224824.233.png
（反面）
  1. 长期探访准证
image - 2024-11-01T224826.483.png
  1. 学生准证
image - 2024-11-01T224828.891.png
  1. 家属准证
截屏2024-07-24 下午1.20.24.png
5. 永久居民身份证
20250428-164955.jpg
image.png
  1.  
泰国
A. 工作签证/Thailand Privilege Visa (Also known as its previous name as the Thailand elite visa
B. 精英卡
C. E-VISA
A. 工作签证
image - 2024-11-01T224835.296.pngimage - 2024-11-01T224838.347.png
 
B. 精英卡
img_v3_02bd_fece9c63-df2c-4632-b06a-d2111a6375hu.jpg
C. E-VISA
image - 2024-11-01T224844.180.png
 
  1.  
印度尼西亚
长期签证
img_v3_02am_e4a3f42a-4e6e-49a4-8485-c7886307bbhu.png
  1.  
日本
RESIDENCE CARD
居住许可卡
img_v3_02am_f6dc9ff8-a336-442a-be00-631bbf4b48hu.pngimg_v3_02am_d8eb396a-3873-4b89-aa43-278a79ea0ehu.png
 
               （正面）                                   （反面）
 
5.
韩国
RESIDENCE CARD
居住许可卡
image - 2024-11-01T224854.515.pngimage - 2024-11-01T224857.607.png
 
                   （正面）                          （反面）
 
6.
法国
RESIDENCE PERMIT
image - 2024-11-01T224901.097.png
（正面）
image - 2024-11-01T224903.973.png
（反面）
  1.  
新西兰
 
Resident Visa
 
20240723-170337.png
 
8.
英国
E VISA
**需提交两份文件
1. 电子证明
2. Share code
output.pngoutput (1).png
9.
柬埔寨
工作签证（FOREIGN EMPLOYMENT CARD)
aaa.png
 


不支持的证件类型
1. 单次访问签证/旅游签证
2. 选错证件类型/把双面合成为一页上载
3. 驾照
4. 学生卡（需提供大使馆或政府机构发出的信函证明客户是在这所大学就读）
 
不支持的证件范例

 
序号
 
类型
范例（仅供参考）
1.
 
全部国家
1. 单次访问签证/旅游签证
2. 选错证件类型/把双面合成为一页上载
3. 驾照
4. 学生卡
（需提供大使馆或政府机构发出的信函证明客户是在这所大学就读）
 
20240508-123932.png
20240508-123459.png
 
DL.jpg
image - 2024-11-01T224313.153.png
2.
1. 多米尼克
2. 帕劳
数字身份证
 
image - 2024-11-01T224311.202.png
image - 2024-11-01T224309.091.png
3.
柬埔寨
商务签证 （Cambodian Business Visa）
 
 
440de4a1-51e4-4b84-9a05-e926fe32c416.png
4.
泰国
Thailand Privilege Visa通知书样式（非精英卡）
image (2).png
 


三、地址证明

**华侨的地址证明不可以是不支持国家/地区的地址证明 (仅HashKey Global支持的国家，点击查看不支持国家)
支持的文件类型
  1. 公用事业账单，如水电费、燃气费、固网电话、家庭宽带、有线电视月结单据
  2. 税务发票或政府发出的居民证明/证书
  3. 银行对账单/结单、信用卡对账单/结单
  4. 手机账单
  5. 保险结算单
  6. 可支持的公寓/酒店租房合同
*用户提交租房合同必须包含, 与注册用户同名, 一年租房合同和到期日从开户算起3个月。
 
支持的文件要求
  1. 需包含您清晰、完整的姓名、现居住地址（不能为商业地址）、签发日期
  2. 您的姓名须与您证件上的姓名保持完全一致
  3. 签发日期距今在三个月以内
  4. 未经任何编辑的真实文件或原始文件扫描本
  5. 需要清晰显示发出机构的资料，例如发出的政府机关、公用事业机构等
 
 
支持的文件范例
序号
类型
范例（仅供参考）
  1.  
 
银行月结单
 
 
image - 2024-11-01T223750.408.png
  1.  
水电费单
 
20240508-124407.png
3.
家庭宽带
 
image - 2024-11-01T224102.659.png
4.
税务发票
image - 2024-11-01T224104.816.png
不支持的文件类型
  1. 没有地址的文件
  2. 无签发日期的文件
  3. 没有姓名的地址证明
  4. 电脑、手机等电子设备的截屏图片
  5. 包含编码或加密的文件
  6. 护照/身份证
  7. 地理照片
  8. 医疗费用账单
  9. 购物收据
  10. 驾驶执照
  11. 邮政信箱或转交地址
  12. 来自无合规牌照的金融服务提供商（即来自加密/数位钱包服务提供商、金融科技公司等，如 Wise）的声明

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