HashKey Global System Upgrade Announcement

1. Key Timeline (UTC+0)

• November 30, 2026, 07:00: Stop opening new positions for BTCUSDT / ETHUSDT.
• November 30, 2026, 08:00: BTCUSDT / ETHUSDT officially delisted.
• November 30, 2026, 08:30: Forced liquidation and automatic settlement of remaining BTCUSDT / ETHUSDT positions.
• December 1, 2026, 00:00: System upgrade begins, all services suspended across the platform.
• December 2, 2026, 00:00: System upgrade ends, services automatically resume (no further notice will be provided).

2. Futures Delisting Arrangements (BTCUSDT / ETHUSDT)

• Starting from November 30, 2026, 07:00 (UTC+0), users are restricted from opening new positions for BTCUSDT and ETHUSDT.
• Starting from November 30, 2026, 08:00 (UTC+0), BTCUSDT and ETHUSDT will be officially delisted.
• The platform will close remaining positions and complete automatic settlement at November 30, 2026, 08:30 (UTC+0). The settlement price will be the average of the mark prices recorded every 5 seconds during the 30 minutes prior to delisting. No additional fees will be charged for the automatic settlement process. The entire settlement process is expected to be completed within 30 minutes.
• To avoid potential losses or trading interruptions, please make sure to handle your BTCUSDT and ETHUSDT positions and unfilled orders on your own before November 30, 2026, 08:00 (UTC+0).

3. System Upgrade Arrangements

• All unfilled orders will be canceled;
• Deposits of digital assets and fiat currencies will be suspended from being credited to accounts, and will be automatically processed and credited after the system upgrade;
• All API requests will be suspended, and API withdrawals cannot be initiated;

4. If You Have Questions